When we act in a consistent manner, a unique corporate culture is formed. We uphold the principle ofSincerity, altruism, love, and win-winOur values,Committed to establishing symbiotic relationships with suppliers, customers, partners, shareholders, and employees; We practicefreedom and responsibilityOur working methods aim to build a bottom-up, flexible, agile, and customer-oriented organizational team.
The integration of these values and work methods constitutes the cultural gene that Hua Xuanyang takes pride in. It not only consolidates team strength and drives company development, but also helps us establish meaningful connections with others.
When leaders make decisions without considering the actual situation on the front line, should they point it out in public? Should colleagues provide honest feedback when they overestimate their ability with excessive optimism? In Hua Xuan Yang, the answer is yes. We believe that,未经修饰的真实反馈Although it may sound harsh, the value of enlightenment and improvement it brings far exceeds short-term discomfort.
Sincere feedback should follow four principles:
All departments adhere to the principle of "altruism and win-win" as their cooperation principle, and prioritize long-term common development when negotiating plans with partners. This principle also applies to shareholders and employees - we believe that only when all stakeholders grow together can sustainable development be achieved.
There is loveSupport during setbacks、Sharing of achievements,It is actively dedicating companionship, courage, wisdom, and assistance. We believe that emotional connection is the cornerstone of efficient collaboration.
We are responsible for our work100% responsibility,We have100% freedom 。We don't need control because we all know what goals to pursue. As for how to do it, we have 100% freedom. We don't need someone to dictate what to do in a day. We can complete our work in our own way, without any constraints.
We do not encourage overtime because we believe that creativity and work results are not related to working hours. On the contrary, we encourage taking leave, as we can decide when to take it ourselves.
Let the people with the best performance decide what to do with their performance, and let the people who understand our customers the most decide what products and services we develop. We are extremely flat internally because we usually delegate command authority to credible and knowledgeable individuals, and ensure that authorization equals trust and support, and accepting authorization equals taking responsibility for the results.
Making mistakes indicates trying, while no mistakes indicate standing still. We do not punish mistakes, we see them as a signal that we should make progress. Carefully studying every mistake is the key to innovation and improvement.
Every innovation and improvement must have the core goal of improving customer experience, otherwise it is meaningless, this is common sense. Although each department has different responsibilities, they are essentially the same and exist to serve customers. This is common sense. It is common sense to let the people who know the customers best drive innovation and improvement... We always think from the essence, and whether every decision is in line with common sense.